• We ship anywhere. The buyer is responsible for all shipping costs.

• Most retail and smaller orders are processed, packed, and shipped within 1–3 business days after your order is confirmed. Custom and large-volume orders may require additional processing time depending on the size and requirements of the order.

• Once your order has shipped, domestic U.S. delivery typically takes approximately 3–8 business days. Estimated delivery times may vary depending on your location, carrier service, weather, holidays, and other factors outside our control.

• Shipping costs are calculated at checkout based on factors such as: Order weight Shipping destination Available carrier service Your shipping cost will be displayed before you complete your purchase.

• Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

• Occasional delays can occur because of carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our control. If you have concerns about a delayed shipment, please contact us at islandpicks@gmail.com and we will do our best to assist with tracking and available shipment information.

• Please contact us as soon as possible if you notice an error in your shipping address. If your order has not yet shipped, we will do our best to update the address. If an order has already shipped or is returned because of an incorrect or incomplete address, additional shipping charges may apply.

• We offer guaranteed sales. If you are not happy with your order, you may return the product for a full refund. Shipping charges are not refundable.

Because custom products are created specifically using your submitted artwork, logo, photo, or design, custom orders may not be eligible for return or refund unless there is a manufacturing defect, damage, or an error on our part. Please carefully review your order details and submitted artwork before completing your purchase.

If your order arrives damaged or has a manufacturing issue, please contact us as soon as possible at islandpicks@gmail.com. Please include your order number and photos of the damaged or incorrect item so we can review the issue and assist you.

If you need to exchange an eligible item, please contact us before returning the product. Exchange availability may depend on product availability and the condition of the returned item.

Return shipping responsibilities depend on the reason for the return and the terms of our Return & Refund Policy. If an item is defective, damaged, or incorrect because of an error on our part, please contact us before returning the item so we can assist with the appropriate resolution.

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund. Refund processing times may vary depending on your original payment method and financial institution.

• Our picks are made from celluloid and are all medium gauge (.71mm).

• Standard designs have a minimum order of 40 pieces per design. Custom designs require a minimum of 100 pieces plus a $30 setup fee.

• Yes. We can create custom guitar picks featuring your store, destination, event, attraction, or brand. Custom orders have a 100-piece minimum and a $30 setup fee.

• You can reach us by phone at 808-359-6398 or by email at islandpicks@gmail.com. We’re happy to help with product selection, custom designs, or wholesale pricing.

• For best results, avoid exposing your picks to harsh chemicals, solvents, or abrasive cleaners. If you use your picks for playing, normal wear over time is expected. For collectible picks, we recommend storing them in a display case, protective holder, or another safe location to help maintain their condition.

• Yes. Our products are designed with retailers in mind. Island Picks products are visually appealing, easy to merchandise, and well suited for gift shops, souvenir stores, music retailers, tourist destinations, museums, and specialty boutiques.

• Yes. Island Picks offers destination and regional collections featuring places and themes from locations such as Hawaii, Alaska, California, Bermuda, Guam, Las Vegas, Texas, and other destinations.

• Yes. Product availability may change as collections grow, new designs are introduced, and inventory is updated.We recommend checking our website regularly to discover new products and destination-inspired designs.

• Yes. You can upload your own artwork, logo, photo, or design to create personalized guitar picks for your business, band, event, store, organization, promotion, or personal use.

• We accept several common artwork formats, including: PNG, JPG, JPEG, PDF, AI, EPS, SVG. For the best possible print quality, we recommend uploading the highest-resolution version of your artwork.

• The maximum file upload size is 100 MB.

• No. Our custom guitar picks are produced using a standard pick size and shape. The size and shape cannot be changed. Your submitted artwork will be professionally fitted and positioned within our standard guitar pick template.

• Yes. Our team may review submitted artwork to help identify potential print-quality issues. If there is a significant issue with your submitted design, we may contact you before production begins.

• Yes, provided that you own the artwork or have the appropriate permission to use it. By submitting artwork, you are responsible for ensuring that you have the necessary rights, licenses, or permissions to use the design.

• If an uploaded image is too low resolution, it may appear blurry, pixelated, or less detailed when printed. If we determine that your uploaded artwork may not produce a high-quality result, we will contact you before production begins to let you know and request a higher-resolution or better-quality version of the file. We recommend uploading the highest-quality version of your artwork whenever possible. Very small text, fine details, and artwork extending beyond the printable area may also require adjustments to achieve the best possible printing result. Please note that production may be delayed until we receive a suitable replacement file or confirmation to proceed with the submitted artwork.

• Yes. Island Picks works with approved wholesale partners, including gift shops, souvenir retailers, music stores, tourist destinations, specialty boutiques, museums, and other retail businesses.

• You can apply to become an Island Picks retail partner through our wholesale application process. Once approved, you can gain access to wholesale ordering and available retailer resources.

• Wholesale pricing may be available only to approved retail and wholesale accounts. If you see a message asking you to sign in to view pricing, please log in using your approved wholesale account or apply to become a wholesale partner.

• Island Picks works with a variety of businesses, including: Gift shops, Souvenir stores, Music stores, Tourist destinations, Museums and attractions, Specialty boutiques, Hotels and resorts, Event organizers, Bands and artists, Businesses seeking promotional products

• Yes. Island Picks has a $300 minimum order requirement for wholesale purchases. This minimum helps us provide wholesale pricing and support our retail partners. You can combine eligible products to meet the $300 minimum order amount. If you have questions about wholesale ordering or becoming a wholesale partner, please contact us for assistance.

• Yes. Custom design programs are available for eligible businesses, retailers, destinations, events, attractions, and brands. Custom designs can be created using your logo, artwork, destination, store identity, or promotional concept.

• Wholesale orders generally require approximately 3–7 business days of processing time. Larger, custom, or high-volume orders may require additional production time depending on the order requirements.

• Yes. Island Picks is designed to support repeat ordering for retailers and wholesale partners. Once you have access to your wholesale account and product selections, you can return to place additional orders as your inventory needs grow.